Effectiveness I recently had a bit of a wake-up call via Twitter. I asked the following question: “What’s the one thing /above all/ that makes for an effective organisation?” My thanks to all those who took the time to reply with their viewpoint. The wake-up call for me was the variety of these responses. All […]
Great thought-piece over on “Think Different” on effectiveness, with a nice tie-in to Donnella Meadow’s “Twelve Leverage Points to Intervene in a System.”
In quality management systems, it is critical to look at effectiveness. If you do not measure, you do not know if the system is working the ways you expect and desire.
We often discuss lagging (output measurement) and leading (predictive) indicators, and this is a good way to start, but if we apply System Thinking and use Meadow’s twelve leverage points we can see that most metrics tend to be around 7-12, with the more effective levers being the least utilized.
I think there are a lot of value in finding metrics within these levers.
So for example, a few indicators on the effectiveness of lever 4 “The Power to Add, Change, Evolve, or Self-Organize System Structure”:
|Effective CAPAs to the System||Number of changes initiated by level of organization and scale of change|