Understanding how to measure success and risk is critical for organizations aiming to achieve strategic objectives. As we develop Quality Plans and Metric Plans it is important to explore the nuances of leading and lagging metrics, define Key Performance Indicators (KPIs), Key Behavioral Indicators (KBIs), and Key Risk Indicators (KRIs), and explains how these concepts … Continue reading Navigating Metrics in Quality Management: Leading vs. Lagging Indicators, KPIs, KRIs, KBIs, and Their Role in OKRs