Knowledge management & effective change management

At ASQ BOSCON 2019 I spoke on “Knowledge management & effective change management.” From my proposal: An effective change management system includes active knowledge management, leveraging existing process and product knowledge; capturing new knowledge gained during implementation of the change; and, transferring that knowledge in appropriate ways to all stakeholders. This session will focus on … Continue reading Knowledge management & effective change management

Knowledge management as continuous improvement

An effective change management system includes active knowledge management, leveraging existing process and product knowledge; capturing new knowledge gained during implementation of the change; and, transferring that knowledge in appropriate ways to all stakeholders. Any quality system (any system) has as part of it’s major function transforming data into information; the acquisition and creation of … Continue reading Knowledge management as continuous improvement

Knowledge Management

ICH Q10 “Pharmaceutical Quality System” describes a lifecycle approach, from development through product discontinuation. The knowledge about a pharmaceutical product and the processes required to reliably produce that product starts with product and process development. An effective pharmaceutical quality system (PQS) uses the knowledge acquired throughout the lifecycle of the product, builds on that knowledge, … Continue reading Knowledge Management

Tacit and Explicit Knowledge

Nonaka classified knowledge as explicit and tacit. This concept has become the center piece of knowledge management and fundamental concept in process improvement. Explicit knowledge is documented and accepted knowledge. Tacit knowledge stems more from experience and is more undocumented in nature. In spite of being difficult to interpret and transfer, tacit knowledge is regarded … Continue reading Tacit and Explicit Knowledge