Subject Matter Experts Role in Knowledge Management – a Competency Approach

A Subject Matter Experts (SME) is a fascinating creature, both those within an organization and those considered a SME outside their organization – for example by a professional society. A SME is engaged in knowledge management activities, what we want is for those activities to be a explicit and systematic management of the processes of … Continue reading Subject Matter Experts Role in Knowledge Management – a Competency Approach →

The Epistemic Interactions of Knowledge Management

The first four phases of knowledge management are all about identifying and creating meaning and then making that meaning usable. Knowledge management is a set of epistemic actions, creating knowledge through interaction. This interaction is a way of creating a partnership between what happens in the head with everything in the world – Work-as-Imagined and … Continue reading The Epistemic Interactions of Knowledge Management →

Knowledge management & effective change management

At ASQ BOSCON 2019 I spoke on “Knowledge management & effective change management.” From my proposal: An effective change management system includes active knowledge management, leveraging existing process and product knowledge; capturing new knowledge gained during implementation of the change; and, transferring that knowledge in appropriate ways to all stakeholders. This session will focus on … Continue reading Knowledge management & effective change management →

Knowledge management as continuous improvement

An effective change management system includes active knowledge management, leveraging existing process and product knowledge; capturing new knowledge gained during implementation of the change; and, transferring that knowledge in appropriate ways to all stakeholders. Any quality system (any system) has as part of it’s major function transforming data into information; the acquisition and creation of … Continue reading Knowledge management as continuous improvement →

Knowledge Management

ICH Q10 “Pharmaceutical Quality System” describes a lifecycle approach, from development through product discontinuation. The knowledge about a pharmaceutical product and the processes required to reliably produce that product starts with product and process development. An effective pharmaceutical quality system (PQS) uses the knowledge acquired throughout the lifecycle of the product, builds on that knowledge, … Continue reading Knowledge Management →