Visual Management

In the organizational world Visual Management is a management system that attempts to improve organizational performance through connecting and aligning organizational vision, core values, goals and culture with other management systems, work processes, workplace elements, and stakeholders, by means of stimuli, which directly address one or more of the five human senses (sight, hearing, feeling, … Continue reading Visual Management

Knowledge Transfer

Our organizations are based on the interactions of individuals, teams and other organizations into a complex adaptive environment. We need to manage productive relationships as part of a complex system and interactions among parts can produce valuable, new, and unpredictable capabilities that are not inherent in any of the parts acting alone. This is why … Continue reading Knowledge Transfer

Management Review – a Structured Analysis of Reality

What is Management Review? ISO9001:2015 states “Top management shall review the organization’s quality management system, at planned intervals, to ensure its continuing suitability, adequacy, effectiveness and alignment with the strategic direction of the organization.” Management review takes inputs of system performance and converts it to outputs that drive improvement. Just about every standard and guidance … Continue reading Management Review – a Structured Analysis of Reality

Sensemaking, Foresight and Risk Management

I love the power of Karl Weick’s future-oriented sensemaking – thinking in the future perfect tense – for supplying us a framework to imagine the future as if it has already occurred. We do not spend enough time being forward-looking and shaping the interpretation of future events. But when you think about it quality is … Continue reading Sensemaking, Foresight and Risk Management

Identifying Waste in Risk Management

Risk Management often devolves into a check-the-box, non-valued activity in an organization. While many organizations ensure they have the right processes in place, they still end up not protecting themselves against risk effectively. A lot of our organizations struggle to understand risk and apply this mindset in productive ways. As quality professionals we should be … Continue reading Identifying Waste in Risk Management