Work-as-Observed

system lifecycle 1 Minute

Steven Shorrock writes about “Work-as-Observed” on his blog Humanistic Systems, as part of a great series on Work-as-Done. This is a nice framework for the activity of going to the Gemba, and I strongly recommend the entire series.

Published by Jeremiah Genest

Quality professional with over 20 years of experience. Gamer and storyteller with forty years of practice.

Published

2 thoughts on “Work-as-Observed”

  1. Pingback: Quality-as-Imagined versus Quality-as-Done – Investigations of a Dog
  2. Pingback: Knowledge Transfer – Investigations of a Dog

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