There is a strong correlation between quality and ethics. Leadership’s demonstration of their philosophy and practice of ethical behavior impacts the whole organization in education, government or commercial enterprisesDennis Sergent, The Ethics of Quality. The W. Edwards Deming Institute Blog
Quality is a management methodology, a set of ethics and a grab-bag of technical skills and tools (many of which are not unique to quality). Dennis Sergent does a good job riffing off of Deming’s Code of Professional Conduct, and in light of my recent post “Being a Quality Leader” I wanted to briefly talk about how leadership is perhaps the most effective lever in producing an ethical organization.
There are three major parts of ethical leadership:
- Moral identity
- Cognitive moral development, meaning how sophisticated one’s thinking is about ethical issues
Ethics and Quality are hand-in-hand. You cannot create a quality product if you do not have an ethical framework. I often think this is a part of Deming’s message that has been lost.