The Quality Toolbox by Nancy Tague is such a useful book that it belongs on everyone’s bookshelf. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics. From the seven basic quality tools to a wide variety of more sophisticated tools, this my first go-to when I am trying to figure out the best tool for a task, each getting a solid write-up that can propel you into use.
The core spine of the book is a matrix that helps find the right tool base don three questions:
- What do you want to do with the tool (project planning, idea creation, process analysis, data collection and analysis, cause analysis and decision making)
- Where you are in process improvement methodology
- Whether you need to expand or focus thinking
Each tool gets a solid treatment, with examples and templates so it can be put into use.
Quality professionals tend to acquire a resources on specific tools. This book serves to easily consolidate tools, help you identify the right tool to use, and will probably also introduce you to a bunch of new tools.