I am speaking with the ASQ’s Human Developlement and Leadership Division on August 4th at 3 pm eastern on “Trust & Adaptability: Servant Leadership Lessons from Joining an Organization During a Pandemic” exploring from what Steven M. R. Covey wrote in Ken Blanchard and Renee’s Broadwell’s book Servant Leadership in Action that the key outcome for a servant leader is trust. Trust and servant leadership are both built on intent. The Trust built will allow your organization to be more adaptable. Adaptability builds resilience and allows innovation and transformation.
This talk will mostly focus on my continual learnings as I’ve worked, and usually struggled, to build trust during this pandemic in an environment where I’ve never met most of my co-workers.
Text heavy presentations with few graphics have got to go. Every presenter should have to attend a class on slide structure and build.
A virtual conference platform needs to do 3 things right – closed captioning of recorded presentations and ideally live ones, robust breakout sessions, easy to use chatting. The one used could use some work in all three areas. I would love to have seen a platform that easily integrated with the ASQ app on my phone as well.
There is a very real discussion to be had about the use of the Service Mark in presentations when all someone is doing is using a standard tool (an annotated swimlane is not unique). The ASQ can be accused of being too much dominated by consultant companies and I think balance is important here.
Not understanding the sticking to 4:3 aspect ratio slides. 16:9 is better for conferences and video.
Virtual events are important, they enable inclusion. While I miss face-to-face events I do believe we should have a mix of events going forward. events that are more than passive webinars. So sick of webinars. Looking forward to experiments in making that blend happen. We’re experimenting with a storytelling event in the Team and Workplace Excellence Forum.
Join the ASQ Team and Workplace Excellence Forum on Tuesday, June 15 at 7:00 p.m. Eastern, for ASQ Storytime, a fun story share where you are invited to share your stories as a quality professional. Stories may either be free-style or in PechaKucha style on the themes of “Driving out Fear” or “Quality Life After the Pandemic.”
As we move through of careers we all have endless incidents that can either be denied and suppressed or acknowledged and framed as “falls,” “failures,” or “mistakes.” These so-called falls all enhance our professional growth. By focusing on the process of falling, and then rising back up, we are able to have a greater understanding of the choices we have made, and the consequences of our choices.
Sharing and bearing witness to stories of failure from our professional and personal lives provide opportunities for us to explore and get closer to the underlying meaning of our work, our questions of what is it that we are trying to accomplish in our work as quality professionals. Our missteps allow us to identify paths we needed to take or create new stories and new pathways to emerge within the context of our work. As we share stories of tensions, struggles, and falling down, we realized how important these experiences are in the process of learning, of crafting one’s presence as a human being among human beings, of becoming a quality professional.
We may not have asked for a journey of struggle when we decided to become quality professionals, but the process of becoming tacitly involves struggle and difficulty. There is a clear pattern among individuals who demonstrate the ability to rise strong pain and adversity in that they are able to describe their experiences, and lay meaning to it.
It is important to recognize that simply recognizing and affirming struggle, or that something is not going as it should, does not necessarily lead to productive change. To make a change and to work towards a culture of excellence we must recognize that emotions and feelings are in the game. Learning to lead is an emotionally-laden process. And early-stage professionals feel exceptionally vulnerable within this process. This field requires early-stage professionals to hone their interpersonal, technical, and organizational skills, all while turning their gaze inward to understanding how their positioning in the organization impacts can be utilized for change. Novice professionals often struggle in terms of communicating ideas orally or in writing, being able to manage multiple tasks at once, staying on top of their technical content, or even thinking critically about who they are in the broader world. Early-stage professionals are always on the brink of vulnerability.