Embracing Differences interview with Amy Edmondson

Great interview with Professor Edmondson on Embracing Differences on psychological safety.

There’s a tension because especially in very hierarchical systems they’re quite worried about being and looking competent and at the same time their real performance, their real safety, their longer-term survivability is based on the ability to keep getting better and to be almost unnaturally observant and attentive to failures, little mishaps in processes a weakness. So, for high-risk organizations, they need to be just unnaturally attentive to the things that go wrong but that can feel very much at odds with looking good and with looking like performance. So, one could actually say that the real tensions between the appearance of performance and learning that real performance and particularly overtime, is in fact dependent on about learning.

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