Norm Howe, a colleague in the ASQ and a great guy, wrote on his company’s blog “It Doesn’t Make Any Difference How Nice the Boss Is” and I want to strongly recommend that people read it.
Norm tells an engaging story where he shares a formative experience on the value of driving out fear. He then explains that we as managers grew up in these cultures and it requires work to build a new culture.
He hits on a great note, managers are part of the cultures they grew up in. We are like trees with many rings, and it can be very difficult just to change that.
I love story-sharing like this.