WCQI Day 3 – Afternoon

Afternoon Keynote – Cheryl Cran on NextMapping

Future of work thought leadership….People First, Digital Second

Digital second is an interesting keynote theme (2 out of 4) and I appreciate the discussion on equitable futures and moving companies away from autocracy. Not sure anyone who speaks at large corporations is really all that committed to the concept. And I didn’t feel much more than lip service to the concept in this keynote.

Stressing reverse mentoring is good, something that all of us need to be building the tools to do better. Building it into technology integration is good.

Basic sum-up is that Change Leadership Traits are:

  • Relational vs transactional
  • Focus on ‘people’ first
  • Highly adaptable to people
  • and situations
  • Coach approach
  • Creative solutions
  • Future focused
  • Transparent
  • Empowering

In short, any talk that thinks having a clip from “In Good Company” is a good idea for teaching agile thinking is problematic.

“Storytelling: The Forgotten Change Management Tool ” by Keith Houser

Storytelling is one of the critical jobs of a quality professional, and this was a great presentation. Another flip session with pre-work that a lot of folks didn’t do.

I’m going to let Keith’s template speak for itself: https://www.eventscribe.com/2019/ASQ-World/flipSessions.asp?h=Full%20Schedule&BCFO2=FL

This was marked basic. And unlike a lot of stuff marked intermediate this felt like truly a best practice, pushing the envelope in many ways. Sure I apply these principles, but the discipline here is impressive.