Adam J. Gustein and John Sviokla explore a topic that is probably on many people’s minds in the Harvard Business Review in the article “7 Skills That Aren’t About to Be Automated.”
In this article seven skills are set out seven skills that make you employable no matter what: communication, content, context, emotional competence, teaching, connections, and an ethical compass.
It is a good, broad, skill set and also demonstrates exactly what every quality professional should have. And points out a great direction for growth.
I am a big fan of the seven basic quality tools, but the day is quickly coming when four of them will be fully automated (Control charts, Histogram, Pareto chart, and Scatter diagram). Most big companies already have pilots in place as part of their big digital transformations.
A fun example of just why this skill set matters can be seen from playing with a semantic network like ConceptNet. Look a look at the word quality, and you see pretty easy why several of the above skills make a difference and will continue to do so.
Quality professionals are well placed on many of these skills. As automation continues the life of a quality professional will change. This change brings us a great many opportunities, and isn’t that one of quality’s core competencies?