As we discuss the future of work, of how we do in-person, remote and hybrid it is critical to think about how modern knowledge work is highly networked and collaborative and benefits from social serendipity through social networks and access to people with complementary expertise. Value is often created in an ecosystemic way and through social networks, and as we determine new ways of working it is important to consider how we will allow social serendipity while at the same time creating flexibility.
Frequent, informal, spontaneous interactions in collocated work environments enable cohesive relationships and increases social awareness. There are four major types of collaboration that stem from social serendipity:
|Intellectual generosity||Sharing ideas freely with others for the advancement of the organization||Free exchange of ideas|
|Mentorship||Working with less experienced colleagues to encourage and support development||Giving feedback|
|Communication||Disseminating knowledge and vision||Presenting results|
|Performativity||Working with others to solve problems and improve performance||Problem-solving teams|
As we evaluate our organizations, build and sustain teams, we should be looking for ways to enhance the ability to have social serendipity, enshrining this as part of our team norms.