ASQ Webinar August 4, 2021

I am speaking with the ASQ’s Human Developlement and Leadership Division on August 4th at 3 pm eastern on “Trust & Adaptability: Servant Leadership Lessons from Joining an Organization During a Pandemic” exploring from what Steven M. R. Covey wrote in Ken Blanchard and Renee’s Broadwell’s book Servant Leadership in Action that the key outcome for a servant leader is trust. Trust and servant leadership are both built on intent. The Trust built will allow your organization to be more adaptable. Adaptability builds resilience and allows innovation and transformation.

This talk will mostly focus on my continual learnings as I’ve worked, and usually struggled, to build trust during this pandemic in an environment where I’ve never met most of my co-workers.

Registration Link is https://attendee.gotowebinar.com/register/5744331842761271563

Leveraging some graphic resources

Let’s be honest – slides and presentations from quality professionals tend to be text heavy and graphic poor. I’m no expert here, but I have settled on a few subscriptions that help me produce fair to middling presentations and graphics.

  • SlideModel, SlideGeeks, SlideTeam – You probably don’t want all three (or one of the other competitors) but have a subscription to just one of these have saved my sanity more times than I can count.
  • NounProject – Oh how I love the icons this organization makes available. I use them everywhere! Presentations, procedures, technical systems. Great price structure, decent licensing. Now with a decent photo library too. Someday I will organize one of their Iconathons for developing a good set of icons around quality principles and tools.
  • Photolibrary – So many free and low priced ones out there. I don’t use photos nearly enough but I keep up a low level shutterstock subscription and use my monthly quota.

My goal this year is to use more graphics in my blog. Well actually my goal is to post more this year, 2020 was kind of a wash.

Upcoming Data Integrity Virtual Presentation

I will be presenting at the February Audit SIG of the DFW Section of the ASQ on Data Integrity.  Many companies struggle with the concepts of data integrity as it involves both paper and electronic data, dealing with legacy computer systems and the organization culture. This session will lay out the core principles of data integrity:

  • Organizational culture should drive ALCOA
  • Data governance is part of the management review process
  • Data Risk Assessments with appropriate mitigations (full risk management approach)

The Audit SIG webinar is scheduled for Tuesday February 9, 2021 at 6:00 pm.  To sign up RSVP to jcapstick@gramercyinc.net by February 8 by 6:00 pm.  An email with a link to the webinar will be returned to those that RSVP. 

Understanding the Levers of Change

As part of my presentation “Sustaining Change – Executing a Sustainability Plan” at the ASQ Lean and Six Sigma Conference tomorrow I’ll be talking about levers of change.

Understanding the change landscape

Change Management practitioners usually talk about seven levers:

  1. Infrastructure – Investing in the tools, processes, and other resources that employees need to be successful with the change initiative.
  2. Walk the Talk – active leadership is about ownership; it includes making the business case clear, modeling behaviors, clearing obstacles and making course corrections.
  3. Reward and Recognition – acknowledgement and compensation for employees who work to move the initiative forward
  4. Mass Exposure – getting out information about the change through broadcast messages and other communication pathways
  5. Personal Contacts – creating opportunities for advocates to share their experience of the change with peers who feel disengaged
  6. Outside advocates – bringing in resources (internal or external) to gain expertise for the change initiative
  7. Shift Resisters – moving people to areas less affected by the initiative.
7 levers of change