Today I spoke at the ASQ Lean and Six Sigma Conference on sustaining change. Great crowd (though I felt bad for the folks sitting on the floor) and the session has spawned a bunch of great conversations that I hope continues in the future.
As part of my presentation “Sustaining Change – Executing a Sustainability Plan” at the ASQ Lean and Six Sigma Conference tomorrow I’ll be talking about levers of change.
Change Management practitioners usually talk about seven levers:
- Infrastructure – Investing in the tools, processes, and other resources that employees need to be successful with the change initiative.
- Walk the Talk – active leadership is about ownership; it includes making the business case clear, modeling behaviors, clearing obstacles and making course corrections.
- Reward and Recognition – acknowledgement and compensation for employees who work to move the initiative forward
- Mass Exposure – getting out information about the change through broadcast messages and other communication pathways
- Personal Contacts – creating opportunities for advocates to share their experience of the change with peers who feel disengaged
- Outside advocates – bringing in resources (internal or external) to gain expertise for the change initiative
- Shift Resisters – moving people to areas less affected by the initiative.
Last night I had the honor to speak at the ASQ Boston Section monthly meeting on some of the exciting work Thermo Fisher Scientific is doing in mixed reality and how it fits into the industrial transformation that we are all taking stabs at, as well as the broader concept of Quality 4.0.
A small group, but it was really fun to discuss some of the stuff I’ve gotten involved with in the 5 months I’ve been here, and where we see it going.
Slides are available here.