The ASQ Voices of Quality roundup on change management was posted today. I wrote my thoughts last week. After reading all of the consolidated blog posts I have a few more thoughts:
- Avoid being reductive on change management. Everyone focuses on people, and then mentions how hard it is. I think part of this is the lack of system thinking. People use processes in an organization enabled by technology.
- If you only pull out change management for the transformational projects you aren’t exercising it enough. It needs to be built into all continuous improvement activities.
- Change Management is enabled by knowledge management and risk management. Without these in place and well understood, change management will be much harder than it should be.
Investigations of a Dog 