ASQ Round up of quality blogs – change management

The ASQ Voices of Quality roundup on change management was posted today. I wrote my thoughts last week. After reading all of the consolidated blog posts I have a few more thoughts:

  1. Avoid being reductive on change management. Everyone focuses on people, and then mentions how hard it is. I think part of this is the lack of system thinking. People use processes in an organization enabled by technology.
  2. If you only pull out change management for the transformational projects you aren’t exercising it enough. It needs to be built into all continuous improvement activities.
  3. Change Management is enabled by knowledge management and risk management. Without these in place and well understood, change management will be much harder than it should be.

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