Leadership is a critical element of a problem solving culture and rightly is emphasized in frameworks like the Baldridge or standards like ISO 9001:2015. Leadership is best looked at as the process for determining a possible future state that does not yet exist. As we strive to build excellence we need a passion for this work and to believe it to be truly important. Sharing that enthusiasm is motivating for all people involved and is a way to leverage greater success.
All of these leadership behaviors stem from four building blocks:
- Anticipation of likely future needs, trends and options.
- Articulation of these needs to build collective understanding and support for action.
- Adaptation so that there is continuous learning and the adjustment of responses as necessary.
- Accountability, including maximum transparency in decision making processes and openness to challenges and feedback.