The process owner is a central part of business process management yet is often the one we take for granted. In this session, the speaker will share through case study how organizations can build strong process owners and leverage them to drive improvement in a highly regulated environment. Participants in this session will learn: ~how to identify process owners and competencies for success, ~how to build a change management program that leverages process owners as the guiding coalition, and ~how to create and execute a training program for process owners2022 ASQ WORLD CONFERENCE ON QUALITY & IMPROVEMENT
The presentation I gave at the 2022 World Conference on Quality & Improvement.
- Process Owner Competency Framework
- Process Definition Document
- Process Owner Deliverables
- Posts from this blog on the Process Owner
4 thoughts on “Enabling the Process Owner to Drive Improvement”