The process owner is a central part of business process management yet is often the one we take for granted. In this session, the speaker will share through case study how organizations can build strong process owners and leverage them to drive improvement in a highly regulated environment. Participants in this session will learn: ~how to identify process owners and competencies for success, ~how to build a change management program that leverages process owners as the guiding coalition, and ~how to create and execute a training program for process owners
2022 ASQ WORLD CONFERENCE ON QUALITY & IMPROVEMENT
The presentation I gave at the 2022 World Conference on Quality & Improvement.
Text heavy presentations with few graphics have got to go. Every presenter should have to attend a class on slide structure and build.
A virtual conference platform needs to do 3 things right – closed captioning of recorded presentations and ideally live ones, robust breakout sessions, easy to use chatting. The one used could use some work in all three areas. I would love to have seen a platform that easily integrated with the ASQ app on my phone as well.
There is a very real discussion to be had about the use of the Service Mark in presentations when all someone is doing is using a standard tool (an annotated swimlane is not unique). The ASQ can be accused of being too much dominated by consultant companies and I think balance is important here.
Not understanding the sticking to 4:3 aspect ratio slides. 16:9 is better for conferences and video.
Virtual events are important, they enable inclusion. While I miss face-to-face events I do believe we should have a mix of events going forward. events that are more than passive webinars. So sick of webinars. Looking forward to experiments in making that blend happen. We’re experimenting with a storytelling event in the Team and Workplace Excellence Forum.
The ASQ is hosting a virtual World Conference on Quality Improvement. Glad to see thisexperiment. While a lot of organizations have been holding virtual conferences, this use of technology is a stretch for a lot of ASQ Members.
James Clear – 1% Better Every Day
Clear’s 2019 book Atomic Habits was definitely one of the most talked about self-help books from last year.
The book has some concerns, for example do a little googling on the Marshmallow Test, and Clear still starts his talk referencing the British Cycling Team, probably not the most convincing given their doping scandals. Clear has actually written about the scandal, so I’m surprised he continues to use it in talks.
That said, I really like his use of a score card and his four rules. No argument from me on the importance of systems.
The four laws for building good habits according to Atomic Habits:
Make the habit obvious.
Make it attractive
Make it easy
Make it satisfying
To break bad habits the inverse applies:
Make the habit invisible
Make it unattractive
Make it difficult
Make it unsatisfying
Great discussion on how design and environment shapes our choices. Fits nicely into “nudges.” How we organize our work space and homes is a critical thing that we as quality professionals need to spend more time on. The structuring of an environment, including social, fits nicely into quality culture.
It may be pop psychology goes, but it is a very well written book. And James Clear is a great speaker, even from comfort of his living room or study.
Solid focus on both external and internal signifiers of quality culture. A little basic but very worth reinforcing.
And then I left, skipping the last keynote to get to the airport.
Good conference this year. Overall I felt that many of my choices for sessions ended up being more basic than I thought, but there is a lot of value in that. I will hopefully make the time to turn my thoughts into better blog posts.
Future of work thought leadership….People First, Digital Second
Digital second is an interesting keynote theme (2 out of 4) and I appreciate the discussion on equitable futures and moving companies away from autocracy. Not sure anyone who speaks at large corporations is really all that committed to the concept. And I didn’t feel much more than lip service to the concept in this keynote.
Stressing reverse mentoring is good, something that all of us need to be building the tools to do better. Building it into technology integration is good.
Basic sum-up is that Change Leadership Traits are:
Relational vs transactional
Focus on ‘people’ first
Highly adaptable to people
In short, any talk that thinks having a clip from “In Good Company” is a good idea for teaching agile thinking is problematic.
“Storytelling: The Forgotten Change Management Tool ” by Keith Houser
Storytelling is one of the critical jobs of a quality professional, and this was a great presentation. Another flip session with pre-work that a lot of folks didn’t do.
This was marked basic. And unlike a lot of stuff marked intermediate this felt like truly a best practice, pushing the envelope in many ways. Sure I apply these principles, but the discipline here is impressive.